Responsible Gaming During Major Events: What Casinos Must Prepare For

The World Cup brings a wave of first-time bettors and “once-a-year” players, and that’s when risk can spike fast. In this episode of The Squared Table, Victor sits down with Iris den Boer to break down what casinos and sportsbooks should have live on day one, from smart limits and real-time monitoring to messages that feel human instead of preachy. They talk about adding friction without killing the fun, using halftime and in-flow moments for gentle nudges, and why the real test starts after the tournament ends, when habits can stick. Iris also explains how AI can help catch risk patterns earlier, combine behavior data with what customers say in chat, and scale protection across languages without relying on old-school chatbots.

• What protections should be live on day one of the World Cup: monitoring, smart limits, and scalable safety tools;
• How to spot risky patterns early, like higher stakes, longer sessions, and a shift from prematch to live betting;
• Why player messaging should be supportive and “emotion aware,” not negative or judgmental;
• How to add friction without killing the fun: halftime pauses, cool-down nudges, and in-flow prompts;
• Why post-tournament actions matter: helping players reset, rebalance limits, and avoid chasing losses;
• How to treat Responsible Gaming as a visible part of the product, not a hidden page nobody reads;
• Why “do you know when to stop?” is a key question, and what behaviors can signal loss of control;
• How AI is changing RG: combining behavior data with conversation signals, removing language barriers, and improving real-time responses;
• Why old-school chatbots aren’t enough, and how smarter AI can catch RG cues without relying on perfect human agents.